Rivian will open a $4.6M service assist middle because it prepares for first car gross sales – TechCrunch


Rivian, the electrical car startup that’s gearing up for an preliminary public providing, continues its pattern of rising quick. The corporate will probably be opening in Plymouth, Michigan a service assist operations facility for car house owners — and simply in time, as deliveries of the launch version of the R1T pickup are anticipated to begin late this month.

The power will create 100 new jobs and are available at an funding of $4.6 million, $750,000 of which comes from a enterprise growth grant from the state. Funds such because the Michigan Enterprise Growth Program are used to draw enterprise and encourage in-state job creation and funding. This isn’t Rivian’s first time investing in Michigan — whereas the corporate’s manufacturing unit is in Regular, Illinois (with a second one doubtless coming), its headquarters is in Plymouth. Rivian additionally opened an R&D middle in Dearborn in 2015 at a capital funding of $29.5 million.

The brand new middle will probably be an extension of Rivian’s present headquarters, an organization spokesperson confirmed to TechCrunch. Via the brand new middle, the electrical automaker “plans to assist all Rivian house owners” by offering “around-the-clock help by the Rivian Roadside and Service Assist group to North American Rivian house owners with car questions, roadside requests and repair scheduling wants,” in response to a information launch.

The Michigan Governor’s Workplace describes the brand new jobs as high-wage and says that they arrive with advantages like tuition reimbursement and childcare help.

Like its rival Tesla, Rivian operates below a direct gross sales mannequin that enables clients to order automobiles from it instantly on-line. In the present day, solely 22 states permit OEMs to promote on to clients — in these states, Rivian can arrange show rooms and supply take a look at rides — however there aren’t any prohibitions from a buyer ordering instantly on-line.

Rivian additionally plans on retaining its servicing and assist in-house. Based on the corporate web site, Rivian plans on offering 24/7 assist through its Service Crew, which can supply troubleshooting, diagnostics, assist with establishing appointments and roadside help.

Simply final week, Rivian confirmed to TechCrunch that it had acquired the required certifications from three separate businesses giving it the greenlight to promote and ship the R1T and R1S SUV in all 50 states.



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